The goal of the Availability Management process is to ensure that the level of service availability delivered in all services is matched to or exceeds the current and future agreed needs of the business, in a cost-effective manner.
The purpose of Availability Management is to provide a point of focus and management for all availability-related issues, relating to both services and resources, ensuring that availability targets in all areas are measured and achieved.
The objectives of Availability Management are to:
Availability Management should ensure the agreed level of availability is provided. The measurement and monitoring of IT availability is a key activity to ensure availability levels are being met consistently. Availability Management should look to continually optimize and proactively improve the availability of the IT infrastructure, the services and the supporting organization, in order to provide cost-effective availability improvements that can deliver business and customer benefits.
The scope of the Availability Management process covers the design, implementation, measurement, management and improvement of IT service and component availability. Availability Management needs to understand the service and component availability requirements from the business perspective in terms of the:
Understanding all of this will enable Availability Management to ensure that all the services and components are designed and delivered to meet their targets in terms of agreed business needs. The Availability Management process:
The Availability Management process does not include Business Continuity Management and the resumption of business processing after a major disaster. The support of BCM is included within IT Service Continuity Management (ITSCM). However, Availability Management does provide key inputs to ITSCM, and the two processes have a close relationship, particularly in the assessment and management of risks and in the implementation of risk reduction and resilience measures.
The Availability Management process should include: