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D1 Design and architectural documents and standards

The design documents and standards developed and maintained by IT should include:

  • Design and planning standards, policies, processes and procedures
  • Application architectures, design methods and standards
  • Business requirements, business impact assessment and prioritization and business case methods and standards
  • Functional requirements standards
  • SoR and ITT standards and methods for their evaluation
  • IT technology architectures, design standards and policies, covering all areas of technology, including mainframe, server, desktop, laptop, hand-held and mobile devices, telephony systems, storage, backup, network and network addressing
  • Operating systems, systems software, utilities and firmware architectures, design policies and standards
  • Data, information and database architectures, design policies and standards, including information flows, Knowledge Management, information security and access, Data Management, data storage, data warehousing, data analysis and data mining
  • Management systems, platforms, tools and agents and their architectures and design polices and standards, including functionality, domains, interfaces, management protocols, event and alarm handling and categorization, automation and escalation
  • Cabling architectures, designs and standards
  • Development standards, methods and policies
  • Testing methods, polices and standards
  • Handover, acceptance and sign-off standards and methods
  • Partners, supplier and contract standards and policies
  • Communications policies and standards
  • Document and document library standards and policies
  • Internet and intranet architectures, design standards and policies, including e-commerce and e-business
  • E-mail and groupware architectures, design standards and policies
  • Environmental requirements, design policies and standards
  • IT security design policies and standards, including fire walling, virus checking, service and system access levels, methods and policies, remote access, user account and password management
  • Procurement standards and policies
  • Programme standards and policies, project methods and project planning and review policies and standards
  • Quality standards and policies
  • User interfaces and standards.

D2 IT plans

IT should produce and maintain a number of plans in order to coordinate and manage the overall development and quality of IT services. These should include:

  • IT business plans: the business plans for the development of IT services
  • Strategicplans: providing plans for the achievement of the long-term vision, mission and objectives of IT
  • Tacticalplans: providing plans for the achievement of the short- and medium-term vision, mission and objectives of ICT
  • Functional plans: providing plans for the achievement of the vision, mission and objectives of key IT functions
  • Operational plans: providing plans for the development and improvement of operational processes, procedures and methods
  • Project plans and programmes:
    • IT and business programmes
    • IT projects
  • Processes plans and programmes:
    • Objectives and targets
    • Process improvement
    • Roles and responsibilities
  • Transitionplans:
    • Build plans and schedules
    • Testing and release schedules
    • Development and test environments
    • Transition schedules
  • Service Managementplans:
    • Service Quality Plan(s)
    • Service Improvement Plans and Programmes
    • Financial Plans and budgets
    • IT Service Continuity and Recovery Plans and Business Continuity Plans
    • Capacity Plan
    • Availability Plan
    • Service Support Plans
    • Release Plans and schedules
    • Configuration Management Plans
    • Change Management Plans and the Change Schedule
    • Service Desk, Incident Management and Problem Management Plans
    • Supplier and Contract Plans.

All IT plans should be developed, maintained and reviewed in line within the business and the overall organization. This should be achieved using the impact assessment process of a suitable Change Management system. Organizations should take the legal requirements for systems into consideration and also look into International and national standards and regulation and the need for corporate governance.

Appendix E: Environmental architectures and standards

This appendix contains details of environmental architectures and standards. Every organization should produce an environmental policy for equipment location, with minimum agreed standards for particular concentrations of equipment. Additionally, minimum standards should be agreed for the protection of buildings containing equipment and equipment room shells. The following tables cover the major aspects that need to be considered, with example characteristics.

Table E.1 Building/site

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