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Scope and terms of reference of the plan

Ideally, the Capacity Plan should encompass all IT resources. This section should explicitly name those elements of the IT infrastructure that are included and those that are excluded, if any

Methods used

The Capacity Plan uses information gathered by the sub-processes. This sub-section, therefore, should contain details of how and when this information was obtained – for example, business forecasts obtained from business plans, workload forecasts obtained from customers, service level forecasts obtained by the use of modelling tools


Assumptions made

It is important that any assumptions made, particularly those concerning the business drivers for IT Capacity, are highlighted early on in the plan. If they are the cornerstones on which more detailed calculations are built, then it is vital that all concerned understand this


Service summary

The service summary section should include:

  • Current and recent service provision: for each service that is delivered, provide a service profile. This should include throughput rates and the resulting resource utilization – for example, of memory, storage space, transfer rates, processor usage and network usage. Short-, medium- and long-term trends should be presented here.
  • Service forecasts: the business plans should provide Capacity Management with details of the new services planned and the growth or contraction in the use of existing services. This sub-section should report on new services and the demise of legacy systems

Resource summary

The resource summary section should include:

  • Current and recent resource usage: this sub-section concentrates on the resulting resource usage by the services. It reports, again, on the short-, medium- and long-term trends in resource usage, broken down by hardware platform. This information has been gathered and analysed by the sub-processes of Service Capacity Management and Component Capacity Management and so should be readily available.
  • Resource forecasts: this sub-section forecasts the likely resource usage resulting from the service forecasts. Each business scenario mentioned above should be addressed here. For example, a carpet wholesale business in the North of England could accurately predict what the peak and average processor usage would be before they decided to take over a rival business. It was proved that an upgrade would not be required. This was fed into the cost model, leading to a successful takeover

Options for service improvement

Building on the results of the previous section, this section outlines the possible options for improving the effectiveness and efficiency of Service Delivery. It could contain options for merging different services on a single processor, upgrading the network to take advantage of technological advances, tuning the use of resource or service performance, rewriting legacy systems, purchasing new hardware or software etc.

Costs forecast

The costs associated with these options should be documented here. In addition, the current and forecasted cost of providing IT services should be included. In practice, Capacity Management obtains much of this information from the Financial Management process and the IT Financial Plan.


The final section of the plan should contain a summary of the recommendations made in the previous plan and their status – for example, rejected, planned, implemented – and any variances from the plan. Any new recommendations should be made here, i.e. which of the options mentioned in the plan is preferred, and the implications if the plan and its recommendations are not implemented should also be included.

The recommendations should be quantified in terms of the:

  • Business benefits to be expected
  • Potential impact of carrying out the recommendations
  • Risks involved
  • Resources required
  • Cost, both set-up and ongoing.

Appendix K: The typical contents of a recovery plan

The typical contents of an ITSCM recovery plan are as follows.

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