Read what the staff have been saying about language policy in the company

Agree or disagree with their opinions.

Which language?


The company should choose English as it is corporate language, because it is an international language and we hope to expand into other markets.


Cassia is a German company, so German should be the language of the group.


The companies should use their local languages and the German instructors should learn to speak Portuguese and Spanish.

Who should learn?


Language training should be part of the staff development of all members of staff, not just a selected few.


Only the instructors need language training.


All Cassias technical staff should be able to communicate comfortably in the same language.


It is important for the first contacts of the company, the reception staff, to be able to speak all company languages.


When and how?

Language training should be in work time and paid for by the company.


It should take place during staffs personal time.


Language courses should take place at the companies.


Staff from overseas offices should be sent to the USA or the UK to study English.


Selected staff from your overseas operations should spend a year in Germany to learn German and receive technical training in German.


Senior management has asked a group of you to have a fresh look at the

Problem and to make some recommendations. Based on the opinions and your

Agreement or disagreement with them, make a list of recommendations about

The following which you all agree on.

- Which language or languages should Cassia adopt?

- Who should receive urgent attention and how much language training will they need?

- How and where should language training be organized?

Decision Making 7.2 The Reality of Decision Making

Words to remember


subject (n) something being talked about or considered

complicated (adj.) difficult to understand or deal with

complex (adj.) 1. difficult to explain; not simple or clear

4. consisting of many closely connected parts

to examine (v) to consider something closely in order to find out something

to interact (v) to work closely together in order to exchange information

framework (n) structure

with regard to (n) in / with relation to

to alter (v) to modify or change slightly

facilities (n) things such as buildings, shops, or services that are useful or help one to

do something

fiscal (adj.) financial; connected with government debts, taxes and spending

range (n) the limits within which amounts, quantities etc can vary

reserves (n) a companys profits from previous periods of time that have not been

paid to shareholders

relative (adj.) compared to each other or to something else

to weigh (against) (v) to consider or compare carefully in order to form a judgment

or make a decision

to associate with (v) to combine; to connect

to lessen (v) to make or become smaller in size, worth, importance, etc

to come up (v) to produce (a plan, an idea)

to tend to (v) to have a tendency

to picture (v) to imagine; to make a picture of

consideration (n) a fact to be considered when making a decision


Tasks to perform

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