Read what the staff have been saying about language policy in the company
Agree or disagree with their opinions.
“The company should choose English as it is corporate language, because it is an international language and we hope to expand into other markets.”
“Cassia is a German company, so German should be the language of the group”.
The companies should use their local languages and the German instructors should learn to speak Portuguese and Spanish”.
Who should learn?
“Language training should be part of the staff development of all members of staff, not just a selected few”.
“Only the instructors need language training”.
“All Cassia’s technical staff should be able to communicate comfortably in the same language”.
“It is important for the “first contacts” of the company, the reception staff, to be able to speak all company languages”.
When and how?
“Language training should be in work time and paid for by the company”.
“It should take place during staff’s personal time”.
“Language courses should take place at the companies”.
“Staff from overseas offices should be sent to the USA or the UK to study English”.
“Selected staff from your overseas operations should spend a year in Germany to learn German and receive technical training in German”.
Senior management has asked a group of you to have a fresh look at the
Problem and to make some recommendations. Based on the opinions and your
Agreement or disagreement with them, make a list of recommendations about
The following which you all agree on.
- Which language or languages should Cassia adopt?
- Who should receive urgent attention and how much language training will they need?
- How and where should language training be organized?
Decision Making 7.2 The Reality of Decision Making
Words to remember
subject (n) – something being talked about or considered
complicated (adj.) – difficult to understand or deal with
complex (adj.) – 1. difficult to explain; not simple or clear
4. consisting of many closely connected parts
to examine (v) – to consider something closely in order to find out something
to interact (v) – to work closely together in order to exchange information
framework (n) – structure
with regard to (n) – in / with relation to
to alter (v) – to modify or change slightly
facilities (n) – things such as buildings, shops, or services that are useful or help one to
fiscal (adj.) – financial; connected with government debts, taxes and spending
range (n) – the limits within which amounts, quantities etc can vary
reserves (n) – a company’s profits from previous periods of time that have not been
paid to shareholders
relative (adj.) – compared to each other or to something else
to weigh (against) (v) – to consider or compare carefully in order to form a judgment
or make a decision
to associate with (v) – to combine; to connect
to lessen (v) – to make or become smaller in size, worth, importance, etc
to come up (v) – to produce (a plan, an idea)
to tend to (v) – to have a tendency
to picture (v) – to imagine; to make a picture of
consideration (n) – a fact to be considered when making a decision
Tasks to perform